Return policy

What we accept

• Bottles that arrive damaged, leaking or broken
• Wrong product or wrong size delivered
• Sealed products that are unopened and unused, with the outer packaging intact

What we cannot accept

• Opened or partially used bottles, unless the product is faulty
• Requests raised more than 7 days after delivery
• Products bought during clearance sales, unless they arrive damaged
• Free gifts and promotional items

How to raise a return

Message us on WhatsApp or email within 7 days of delivery with your order number, a photo of the product and a photo of the outer box. We confirm the request within one working day and arrange a reverse pickup where the pin code is serviceable.

After the parcel reaches us

The returned item is checked within 2 working days. If the return is approved we start the refund or send a replacement, whichever you asked for. If the product shows signs of use that were not disclosed, we send it back to you and explain why.

Exchanges

Sealed products can be exchanged for another fragrance of the same value within 7 days of delivery. Any difference in price is either collected or refunded before the new parcel is dispatched.